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Welcome to the Blue Butterfly Flooring website terms and conditions for use, Blue Butterfly Flooring Ltd is committed to providing our customers with the highest quality products and services.
Before you place an order, if you have any questions relating to these terms and conditions please contact us at enquiry@bluebutterflyflooring.com or telephone us on 08432 896011
Terms and Conditions
Blue Butterfly Flooring Ltd is registered in England and Wales at PO box 3269, Stoke on Trent ST4 9HW Company Registration No. 06967151 VAT Reg 981 0414 33
Payment Terms
Payment is required in full before we will dispatch your order. Payment must be made in British Pounds. All prices include VAT at the prevailing rate. We accept all major credit/debit cards.
Delivery Terms
Charges for delivery for orders to all UK mainland locations, excluding Scottish Highlands, are shown on our Website. For all other locations, or if in doubt, please e-mail or call us for a delivery cost quote before ordering.
Delivery Timescales
Currently most UK deliveries are made within 3 to 5 working days, a few taking a few days more. If a product goes out of stock we will contact you and offer a full refund or you may request that the product goes on back order. Most back order items are delivered within 30 days.
Returns & Cancellations
Please always contact us before making any return in order to receive the correct return details. You have the right to cancel your order prior to dispatch. We are confident you will be delighted with your purchase, but if it is unsatisfactory for any reason you may return it. All we ask is that you inform us by e-mail or post within 7 days of receipt of the product and return it within 14 days of receipt. The product should be immediately stored safely and must be returned in a completely unused condition and in the original undamaged packaging (or packaging of the same quality) for your refund. We recommend using an insured delivery service. Please note that carriage charges made for remote locations or special deliveries are not refundable.
Goods Damaged In Transit
You must examine the package on arrival before signing for it. In the unlikely event that it has been damaged, do not sign for it. The courier will automatically return the consignment to us and we will arrange a replacement. You should also inform anyone accepting the delivery on your behalf of this requirement. Damage that occurs after a product is received by a customer is not covered.
Faulty Goods
If a product is faulty please contact us at once and within 7 days of receipt at most and we will arrange a refund or replacement as agreed. The product must remain in unused condition. Due to differences in colour reproduction on different computer screens, and to personal interpretations of colour terms, we cannot accept colours varying from expectations as a fault.
Return carriage (weekday pickup) will be reimbursed if the product is faulty. You must ensure that someone is available to meet the courier, as we only pay for one pick-up attempt.
Complaints Procedure
We try to resolve all issues through discussion. However, if you feel you have a complaint that cannot be resolved over the phone, please put it in writing and send it to The Directors at our postal address. We will investigate and respond within 5 working days.
Intellectual Property Rights
BBF owns all intellectual property rights for all items of any sort provided to the Customer under this Agreement. All intellectual property rights created or invented (including but not limited to inventions processes and programs) whether patentable or not, know-how, designs, trademarks, drawings and copyright in documents of any description as a result of or in the performance of this Agreement and shall be the exclusive property of BBF from the date of creation. BBF will to the extent that is necessary promptly execute any document properly required to vest any such intellectual property legally in its name.
Confidential Information
BBF agrees to maintain in confidence all information whether oral, written or otherwise. BBF shall only disclose the information to employees who “need to know” and shall not disclose the information to third parties. BBF shall use the information only for the purposes of this Agreement. BBF shall take all reasonable steps to ensure that its employees are bound by the same obligations and that such obligations endure beyond any termination of employment. The provisions of this clause do not apply to information which is or comes into the public domain otherwise than by breach of the terms of this clause.
Limitation of Liability
BBF will NOT be liable in any event for any special, consequential, incidental, or indirect damages arising out of or in connection with this Agreement. BBF’s total liability (whether in contract, tort, including negligence, or otherwise) under or in connection with this Agreement shall not exceed the amounts paid by you under this Agreement.
Force Majeure
All orders are accepted subject to delays or failure in delivery resulting from force majeure, including, without limitation war, demands or requests of Government authorities, strikes, shortages of labour, fuel, power, raw materials, late or defective performance or non-performance by suppliers, transportation disruptions, inability to ship or other causes, beyond the Company's reasonable control.
This does not affect your statutory rights in relation to faulty or misdescribed goods, details of which can be obtained from Consumer Direct (the Government’s consumer advice helpline) or your local Trading Standards Office.
Law
Legal jurisdiction: This website, any content contained herein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English
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